Create Content

This content has been migrated to Atlassian Cloud. Please refer here for the latest user guide.

Searching and viewing customers

The home page in Crumbs shows all of your customers in one place. 

From here, you can easily add a new customer or find an existing one and edit it.

Read more

Adding and editing customers

It's super easy to add new customers if they're not already synchronised from Jira Service Management. It's just as easy to edit an existing customer.

Read more

Managing fields

You can add additional custom fields to capture the information that you need. You can also group them into sections so that they're displayed in a way that makes sense to your end-users.

Read more

Importing

If you want to import your customers from an external tool, you can use the CSV import feature.

Read more

Linking issues

If you'd like to link a Jira issue to a customer in Crumbs, you can easily search for a match and make your selection. Once linked, information about the customer can be viewed easily within the Jira issue itself.

This will save time for Jira users who no longer have to open a 3rd party tool to find out more. 

Read more

Searching for linked issues

If you'd like to search for issues linked to customers in Crumbs, you can use JQL. You can configure SLAs, automation rules, and filters using customer information stored in Crumbs.

Find out more

  • No labels